Google Play Policy Compliant App: Nexus Taxis (com.nexustaxis.customer)

Nexus Taxis — Account & Data Deletion

This page provides transparent instructions for users of the Nexus Taxis application to request the deletion of their account and associated personal data.

Entity Information
App Name on Google Play Nexus Taxis
Application / Package ID com.nexustaxis.customer
Operating Entity Nexus Taxis (GoCabby Cloud Network)
Data Protection Contact info@nexustaxis.com

How to Delete Your Nexus Taxis Account

Method 1: In-App Account Deletion (Recommended)

You can permanently delete your account directly from within the Nexus Taxis app at any time:

  1. Open the Nexus Taxis application on your mobile device.
  2. Log in to your account if prompted.
  3. Tap the Navigation Menu icon (☰) in the top-left corner.
  4. Tap on Profile (or Settings).
  5. Scroll to the bottom of the profile page and select Delete Account.
  6. Confirm the deletion prompt. Your account credentials, active sessions, and profile data will be permanently deleted immediately.
Method 2: Web Deletion Request (Without Opening the App)

If you have uninstalled the application or cannot access your device, submit the form below or email info@nexustaxis.com with the subject "Nexus Taxis - Account Deletion Request".

Data Handling & Retention Policy

Data That Is Permanently Deleted

When your deletion request is processed, the following personal data is erased permanently from our active servers:

  • Profile Information: Full name, email address, password hash, UK mobile number.
  • Saved Locations: Favorite pickup spots, Home and Work addresses.
  • Device & Notification Data: FCM push notification tokens, device identifiers, session cookies.
  • In-App Activity: Customer reviews, support chat history, in-app referral coins and reward balances.
Data Retained for Legal Compliance

In compliance with UK law and regulatory standards, certain records cannot be expunged immediately:

  • Financial & VAT Invoices: Payment receipts and invoices are retained for up to 6 years in accordance with UK statutory accounting, HMRC, and VAT auditing rules.
  • UK Private Hire Licensing Records: Trip dispatch records required by local authority licensing regulations are retained strictly for the statutory mandatory retention window.
  • Fraud Prevention: De-identified data needed to prevent fraud or defend legal disputes.
Processing Timeline: In-app deletions take effect immediately. Web and email requests are verified and executed within 48 to 72 business hours. Once processed, you will receive a confirmation email at your registered address.
Questions or Additional Privacy Requests?

Our Dedicated Data Privacy Officer is available to assist you with any questions regarding your personal data.

info@nexustaxis.com Read Full Privacy Policy