Official Policy Application: Nexus Taxis (com.nexustaxis.customer)

Privacy Policy for Nexus Taxis & GoCabby Network

Effective Date: July 2, 2026 • Operating Entity: Nexus Taxis / GoCabby Platform

Nexus Taxis (operating on the GoCabby UK Private Hire & Dispatch cloud platform) values your privacy and is fully committed to protecting the personal data of our passengers, drivers, and visitors in accordance with the UK Data Protection Act 2018, UK GDPR, and Google Play Developer Policies.

App Name: Nexus Taxis

Package ID: com.nexustaxis.customer

Official Contact: info@nexustaxis.com

1. Information We Collect

When you use the Nexus Taxis mobile app or booking service, we may collect:

Full name, email address, and UK mobile telephone number
Real-time GPS location and pickup/drop-off destination addresses
Payment and transaction records (cash/card tokens)
Device details, IP address, and crash analytics logs

2. How We Use Information

The information collected is used strictly to:

Connect passengers with licensed drivers and dispatch taxis accurately
Provide live driver ETA tracking and real-time journey navigation
Provide upfront transparent fare calculations and journey receipts
Verify user identity, prevent fraud, and ensure passenger security

3. Location Data & Real-Time Tracking

Nexus Taxis collects precise and approximate location data to enable accurate ride dispatching, calculate distance-based fares, estimate arrival times, and provide live driver tracking on the map. Location data is only accessed when necessary for the core functionality of booking and executing your journey.

4. Data Security & Encryption

All user data transmitted between the Nexus Taxis mobile application and our servers is encrypted in transit using industry-standard Transport Layer Security (TLS 1.2/1.3 / HTTPS). Servers are protected by enterprise-grade firewalls and access controls.

5. Information Sharing

We do not sell your personal data to third parties. Information is shared only with assigned licensed private hire drivers (passenger first name and pickup location) and authorized payment processors (Stripe/PayPal) solely to fulfill your transport service.

6. Account & Personal Data Deletion (Google Play Compliance)

Requesting Account and Data Deletion

In full accordance with Google Play's User Data & Account Deletion Requirement, users of Nexus Taxis have the right to delete their account and associated data at any time:

In-App Deletion: Open the Nexus Taxis app > Navigation Menu > Profile > Tap Delete Account > Confirm.
Web / Email Request: Visit our dedicated web deletion portal at https://portal.gocabbicloud.com/delete-account or email info@nexustaxis.com.

Data Deleted: Profile details (name, email, phone number, saved addresses, password hash), device tokens, preferences, and session data are permanently deleted.

Data Retained: In accordance with UK licensing authorities and HMRC tax regulations, past financial invoices and ride dispatch logs are retained for statutory legal compliance (up to 6 years), after which they are destroyed.

Open Dedicated Nexus Taxis Deletion Portal

7. Contact Us

If you have questions regarding this Privacy Policy or your data rights, please contact our team:
Operating Entity: Nexus Taxis
Email: info@nexustaxis.com
Support: support@gocabby.com
Website: www.nexustaxis.com