Official Deletion Portal Application: GoCabbi Driver (com.gocabbi.driver)

Driver Account & Data Deletion Request

Entity: GoCabbi Limited • UK Private Hire & Taxi Dispatch Platform

How to Delete Your GoCabbi Driver Account

In compliance with the Google Play User Data - Account Deletion Requirement and the UK Data Protection Act 2018 / UK GDPR, drivers registered with GoCabbi Driver (developed and operated by GoCabbi Limited) have full control over their account and personal data.

Option 1: In-App Deletion

You can initiate deletion directly inside the GoCabbi Driver mobile application:

  1. Open the GoCabbi Driver app.
  2. Tap the side menu icon (☰) in the top-left corner.
  3. Tap on My Profile / Account Settings.
  4. Scroll to the bottom and tap "Delete Driver Account".
  5. Confirm your identity to submit your deletion request.

Option 2: Online Web Request

If you have uninstalled the app or cannot log in, submit the form below. Our compliance team will process your deletion request within 48-72 business hours.

Direct Support: support@gocabbi.com
Operating Entity: GoCabbi Limited, UK

Submit Deletion Request Online

Data Retention & Deletion Disclosures

Data Permanently Deleted:
  • Driver login credentials, PINs, and encrypted passwords.
  • Personal contact info (mobile phone, email, home address).
  • Driver profile photograph, driving license copies, and vehicle photos.
  • Device tokens, GPS telemetry cache, and push notification links.
Data Retained for Legal Compliance:
  • HMRC & Tax Records: Commission statements, fare earnings, and transaction invoices retained for up to 6 years under UK HMRC tax law.
  • UK Licensing Regulatory Logs: Dispatched ride logs retained for 12 months in compliance with UK Private Hire municipal licensing authority standards.