Official Driver Policy Application: GoCabbi Driver (com.gocabbi.driver)

Privacy Policy & Data Protection for GoCabbi Driver

Effective Date: July 2, 2026 • Operating Entity: GoCabbi Limited (UK)

GoCabbi Limited is committed to protecting the privacy, personal records, and location data of all licensed drivers utilizing the GoCabbi Driver mobile application (com.gocabbi.driver). This policy outlines how information is collected, processed, and safeguarded under the UK Data Protection Act 2018, UK GDPR, and Google Play Developer Policies.

App Name: GoCabbi Driver

Package ID: com.gocabbi.driver

Developer / Entity: GoCabbi Limited

Support: support@gocabbi.com

1. Information We Collect from Drivers

To enable licensed dispatch operations and dispatch management, GoCabbi Driver collects:

Identity & Contact Details: Full legal name, UK mobile number, email address, profile photograph, and home address.
Licensing & Vehicle Documents: UK Private Hire Driver Licence (PHD), Private Hire Vehicle Licence (PHV), MOT certificate, insurance policy, and vehicle registration.
Financial Records: Bank payout details, daily trip fare receipts, commission deductions, and mileage logs.
Device & Telemetry Data: Device model, OS version, battery status, and network connection stability.

2. Foreground & Background Location Disclosure (Google Play Compliance)

Prominent Background Location Disclosure:

GoCabbi Driver accesses, collects, and monitors precise GPS location data in both the foreground and background when you set your driver status to Online / On-Duty. This location tracking operates even when the application is minimized, closed, or not in active screen use.

To calculate real-time driver ETA for waiting passengers and dispatch the closest vehicle.
To provide live turn-by-turn route navigation and avoid restricted zones.
To calculate transparent mileage-based tariffs and plot-to-plot fares.
To safeguard driver safety with 24/7 emergency dispatch oversight and incident tracking.

* Location tracking terminates immediately when the driver switches status to Offline / Off-Duty or logs out.

3. How Information is Used

Direct ride allocation and smart zone dispatch based on driver proximity.
Calculation of transparent driver gross earnings and weekly commission statements.
Verification of UK licensing compliance with municipal licensing authorities.
Fraud prevention, account security, and real-time dispatch support.

4. Account & Data Deletion Rights

Under UK GDPR and Google Play User Data policies, drivers have the right to request deletion of their account and associated personal data at any time. Drivers can request account deletion directly within the mobile application (Menu ➡️ Profile ➡️ Delete Account) or via our dedicated web portal:

GoCabbi Driver Account Deletion Portal

5. Contact & Regulatory Enquiries

For questions regarding driver data protection, regulatory queries, or licensing audits, please contact:

GoCabbi Limited — Data Compliance Officer
Email: support@gocabbi.com / info@gocabbicloud.com
Web: portal.gocabbicloud.com
Operating Jurisdiction: England and Wales, United Kingdom